Accessibility at the Princes Hall
Deaf / Hard of Hearing
A hearing system is available within the Main Auditorium and in selected areas of the building. Pendants can be collected before the show and are subject to availability. To use this system please switch your hearing aid to "T".
The Box Office counter is also fitted with an induction loop system. Our Box Office clerks are trained in Type Talk, please contact the Box Office on 01252 329155 or email princeshallboxoffice@rushmoor.gov.uk
Visually Impaired
Assistance Dogs are welcome at the Princes Hall and we will be pleased to provide a bowl of water on request. Please inform the Box Office when booking your tickets so we can ensure adequate space is made available.
Large print versions of our 'What's On' brochure and other documents are available on request, as well as recorded and braille versions. If you have any problems receiving our publications please don't hesitate to call.
Mobility Impaired
For shows and staged events the Princes Hall provides six wheelchair spaces, which are situated in the stalls area of the auditorium - early booking is advisable, via the Box Office in person or by telephone - 01252 329155.
Due to health and safety policies the aisles and seating walkways must be kept clear at all times. Mobility aids and walkers are not permitted to be left in the auditorium during the performance, but our Front of House Team will help you to store them in the foyer.
For patrons who have difficulty with stairs, please inform the Box Office when booking your tickets. Lift access is available to all floors. Accessible toilets are available on the ground and first floor.
For those who need additional assistance...
The Princes Hall operates a scheme for those who need somebody to be present, in order to assist them.
This Scheme allows members a free or reduced price adult ticket so that they can bring an 'Essential Companion' with them. The Scheme is not open to or intended for those who simply require a companion / friend or require assistance with transportation to the Princes Hall.
An 'Essential Companion' is somebody who is able to help the person with a disability to use and enjoy the services of the Princes Hall, as well as ensuring their safety, wellbeing and enjoyment.
The 'Essential Companion' should familiarise themselves with the layout of the Princes Hall and the location of services. They should liaise with Princes Hall staff if the person with a disability requires assistance and take instructions should there be a need to evacuate the building. The 'Essential Companion' is required to attend to the needs of the person with a disability at all times whilst on the premises.
We offer a free ticket for an Essential Companion attending with a person with a disability who receives...
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the higher rate of the Disability Living Allowance - Care or Mobility Component
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the higher rate of Attendance Allowance
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the enhanced rate of the Personal Independence Payment - Daily Living or Mobility Component
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holds a Certificate of Visual Impairment
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holds a Nimbus Access Card with the +1 symbol.
We offer a 50% price reduction on an adult / top price ticket for an Essential Companion attending with a person with a disability who receives...
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the middle rate of the Disability Living Allowance - Care Component
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the standard rate of the Personal Independence Payment - Daily Living Component
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the lower rate of Attendance Allowance.
Please note: If you are in receipt of any other benefit, we regret that you do not qualify for this scheme.
The scheme is free and simple to join, but necessary in order to combat fraud. As the Princes Hall is a publicly funded organisation, we require either the person with a disability or their appointed representative to complete the application form and provide proof of entitlement.
Please note: Whilst completing the online form, you will need to upload an image file of your letter from the Department of Work & Pensions confirming your DLA / PIP / Attendance Allowance status / Certificate of Visual Impairment or Nimbus Access Card, (you may cross out any monetary amounts),
Alternatively, application forms are available from the Box Office or can be downloaded from this page.
Please send your completed form, along with a photocopy of your letter from the Department of Work & Pensions confirming your DLA / PIP / Attendance Allowance status / Certificate of Visual Impairment or Nimbus Access Card, (you may cross out any monetary amounts), to
Post: Box Office - ECS, Princes Hall, Princes Way, Aldershot, Hampshire, GU11 1NX
Email: Princeshallboxoffice@rushmoor.gov.uk
We will endeavour to process your application within 10 working days of receipt and, if you are successful, will advise you and attach details to your personal booking record which should be used when booking your Essential Companion ticket. You will not be able to reserve or purchase any free or discounted Essential Companion seats until we advise you of the outcome of your application. Free or discounted Essential Companion concessions cannot be applied retrospectively to tickets already purchased.
Booking Essential Companion Tickets
Essential Companion tickets can only be booked via the Box Office in person or by telephone - 01252 329155.
General Information
Parking
There are two disabled parking spaces located in the Princes Hall & Magistrates Car Park to the side of the building, which can be accessed from Wellington Avenue, a further two spaces are located at the front of the building on Princes Way.
Disabled parking spaces can also be found in the Princes Gardens Car Park and High Street Multi Storey Car Park, as well as on the High Street and Short Street, just a short distance from the theatre.
For more information on parking charges for disabled drivers in Rushmoor Borough Council Car Parks, please contact: parking@rushmoor.gov.uk or telephone 01252 398290 or visit the Council's car parking pages.
Transport
The following organisation may be of assistance with transport to the Princes Hall : - Dial - a - Ride 01276 707655
Use of Stage Effects
Signs are displayed and announcements made in the theatre when strobe lighting or other effects are to be used in a performance.
First Aid
First Aid cover is provided at all our events by either St Johns Ambulance volunteers or by staff who hold first aid certificates.
General Access & Toilets
There is access to all floors via the main lift. The main accessible / level entrance is located on the ground floor under the main steps, and has direct access to the lift.
Accessible toilets are available on the ground floor, within the main male and female toilets. An additional unisex accessible toilet is also available on the first floor, from the right-hand side of the main auditorium.
Help us to help you
In order to help us offer you maximum comfort, please provide as much relevant information as possible when booking.
Further Information
For further information on Access please call the Box Office on 01252 329155 or a full copy of our access policy is available from the Box Office or can be downloaded - Access Policy.