- Ticket Delivery
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You can choose to have your tickets posted out to you, left for collection at the Box Office or emailed out to you.
Can I get into the Main Hall with my printed confirmation email instead of a ticket?
No, you need a ticket or an e-ticket to get into the auditorium, as the bar code will be scanned as you go in. If you have selected to collect your tickets from the Box Office you can do that on the night. Please note, if you have selected the e-ticket option, you will be sent your e-ticket in addition to your booking confirmation. You can either print off your e-ticket or present it on your phone on the night.
I've made an order and selected e-ticket as the delivery method. How do I find/print my ticket?
Shortly after placing your order you will receive an email attached to this will be your e-tickets. You can also access all your e-tickets in your online account
Why is my e-ticket not appearing/printing correctly?
To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe's website.
Do I need to exchange my e-ticket for a physical ticket when I arrive?
No, your e-ticket is all you need to gain access to the performance. Simply present it to the steward at the door when you are ready to be seated.
- Concessions
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Discounts are available on selected shows under the following criteria:
Children - between and including the ages of 1 and 16.
Senior Citizens - any person 60 or over.
Students - those in full time further of higher education.
Family of Four - A group of two adults and two children or one adult and three children.
Please be aware available discounts vary from show to show, please ask when booking for more information.
- Reservations
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Friends of the Princes Hall can reserve tickets for up to 14 days depending on their membership level.
- Postage
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There is a £2 fee for customers who want their tickets posted out to them. Ticket collection from the Box Office is free of charge.
- Single seats
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As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people. Our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office on 01252 329155.
- Children attending shows
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Babes in Arms Policy
A ticket must be purchased for any child aged 1 and over.
Children aged under 1 year may sit on your lap, but we cannot have any pushchairs or car seats in the auditorium.
Guidance for children attending our shows
Primary School Age (under 11) - must be accompanied by an adult sitting with them.
Senior School Age (11 to 17) - the choice of whether to leave a child/children to watch a show unaccompanied is that of the parent or guardian. If the responsible adult chooses not to attend the event, they are very welcome to stay on the premises in the foyer or bar areas.
Buggies, Prams, Walkers and Carrycots
Due to health and safety policies the aisles and seating walkways must be kept clear at all times
- Terms and Conditions
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You can see all our terms and conditions here
